Terms & Conditions

Our Terms & Conditions are dependent on the camper you have hired due to them being equipped differently. We believe everything is covered below however if you have any questions regarding your booking please contact us, you can do so by phone or email.

Motorhome Terms & Conditions

General responsibilities of the hirer

The vehicle will be supplied with a full fuel tank, a full gas tank and all tyre pressures and under bonnet levels checked and topped up as required. It is the responsibility of the hirer to maintain the basic engine bay fluid levels and tyre pressures during the hire period, a tyre pressure monitoring system is fitted to aid the driver. The vehicle must be returned at the end of the agreed hire period with full road fuel and gas tanks, failure to do this will result in charges being made against the security deposit.

The vehicle will be provided at the start of the hire period in a clean condition, it is expected that it will be returned in a similar state. We accept a certain amount of road dirt on the exterior is unavoidable. We expect the interior to be kept reasonably clean including (but not exclusively) cooking areas kept clean of fat and oil splashes, washroom to be kept in a clean and sanitary manner, fridge to be kept clean internally and any spillages cleaned up, toilet cassette to be emptied before vehicle return.

If the vehicle is returned in an excessively dirty condition internally then charges will be made to the security deposit to cover our costs of remedial work.

Any damage to the vehicle, internally or externally will be charged against the security deposit to cover the cost of remedial work.

Smoking of any kind (conventional cigarettes, cigars, pipes or E-cigarettes) is not allowed under any circumstances in any area of the vehicle. Any evidence of this being ignored will incur charges against the security deposit.

Pets are allowed within reason and on the understanding that they will not be left unattended in the vehicle at any time. Any damage caused to the vehicle by a pet will be charged against the security deposit.

Drivers.

All drivers must be between the ages of 25 and 70. It is a requirement of our insurance policy that all drivers must have held a full UK licence for a minimum of 3 years. We are required to carry out a DVLA check on all drivers, penalty points on licences may incur additional charges.

Insurance.

Comprehensive insurance is provided for one named driver as part of the hire agreement. It is possible to add more drivers but this will incur additional cost. The policy carries a £500 excess on any claim made, this must be paid by the hirer.

Security Deposit

We will take a security deposit of £500 via debit or credit card at commencement of the hire period. The motorhome will be inspected in the hirer's presence on commencement and at conclusion of the hire period. Any new damage to the motorhome at the end of the hire period will be charged against the security deposit, assuming no new damage then the security deposit will be returned in full to the card it was taken from. The motorhome being

returned in a dirty condition will also incur charges against the security deposit.

Collection and return

The motorhomes are available to collect from 12:00 noon on the day of rental and must be returned no later than 10:00am on the day of termination. A late return can be pre booked for a fee as advised at time of booking. If the Motorhome is returned late with out pre arrangement then a charge against the security deposit will be made.

Upon return the vehicle will be checked over with the hirer to assess any possible reasons for loss of deposit. If satisfactory then the security deposit will be refunded in full. If the vehicle is returned early for whatever reason, no refund will be given.

Charges

If the Motorhome is returned late with out pre arrangement a charge of £50 for up to 2 hours and £10 per hour after that will be made against the security deposit If the motorhome is found to be excessively dirty on return a cleaning charge of £50 will be made against the security deposit.

If the toilet cassette has not been emptied on return we will charge £50 against the security deposit.

If the diesel or gas tanks are not refilled on return we will charge the cost of refilling plus a £20 admin fee for each tank.

Any damage or missing items will be charged at cost to repair/replace plus a £20 admin fee.

Any evidence of smoking in the vehicle will incur a £100 charge!

Booking Procedure

A 30% deposit is taken at the time of booking your motorhome hire. The balance of the hire fee will be due 28 days prior to the holiday commencement. We will charge the £500 Security Deposit to your credit or debit card when you collect the vehicle.

Breakdown cover

Our vehicles are maintained to the highest standards, however there may be times when, due to component failure, a breakdown may occur. Full roadside assistance is provided and will be explained in the handover. Any required repairs must be authorised by us BEFORE they are carried out, any repairs carried out without authorisation from ourselves will be payable in full by the hirer.

Accidents

In the unfortunate event of a road traffic collision the safety and well being of all parties involved is of the utmost importance. The hirer should contact the company to inform us of any such incident as soon as it is safe and reasonable to do so. If subsequent vehicle recovery is required this can be arranged via our breakdown service, either directly by the hirer or via our office.

There is an accident log pack in the vehicle glovebox, in the event of an accident this must be filled in by the person who was driving at the time, if that person cannot do this then another member of the hire party must fill it out. This must be done for any and all accidents! The company must be informed at the earliest safe opportunity of any and

all damage to the hired vehicle, any other vehicle involved and any injuries to any party involved.

Cancellations

If for whatever reason the hirer wishes to cancel their contract this must be notified in writing and the following penalties are incurred:

More than 4 weeks from start of holiday – loss of 30% deposit

Between 4 weeks to 1 weeks before start of holiday – 50% of total hire charge

1 week or less – 100% of hire charge.

Availability

If for whatever reason the hired motorhome is unavailable to the hirer on the day of collection the company will try and source an alternative vehicle of equal or improved specification. In this instance no additional rental is required from the hirer. If this isn’t possible then the total hire amount will be refunded in full and the hire contract will be

terminated. This is the extent of the Leisure Vehicle Rentals LTD liability in this case.

Folding Camper Terms & Conditions (Penni)

General responsibilities of the hirer

The hirer is responsible for checking that their intended towing vehicle is physically and legally capable to do so, and that their licence covers them. The hirer is also responsible for checking tyre pressures/condition during the hire period. The hirer is also responsible for “on the road” insurance cover.

The trailer tent will be provided at the start of the hire period in a clean condition, it is expected that it will be returned in a similar state. We accept a certain amount of road dirt on the exterior is unavoidable. We expect the interior to be kept reasonably clean including (but not exclusively) cooking areas kept clean of fat and oil splashes,
fridge to be kept clean internally and any spillages cleaned up.

If the trailer tent is returned in an excessively dirty condition internally then charges will be made to the security deposit to cover our costs of remedial work.

Any damage to the trailer tent, internally or externally will be charged against the security deposit to cover the cost of remedial work.

Smoking of any kind (conventional cigarettes, cigars, pipes or E-cigarettes) is not allowed under any circumstances in any area of the trailer tent. Any evidence of this being ignored will incur charges against the security deposit.

Pets are allowed within reason and on the understanding that they will not be left unattended in the trailer tent at any time. Any damage caused to the vehicle by a pet will be charged against the security deposit.

Security Deposit

We will take a security deposit of £300 via debit or credit card or bacs at commencement of the hire period. The trailer tent will be inspected in the hirer's presence on commencement and at conclusion of the hire period. Any new damage to the trailer tent at the end of the hire period will be charged against the security deposit, assuming
no new damage then the security deposit will be returned in full to the card it was taken from. The trailer tent being returned in a dirty condition will also incur charges against the security deposit.

Charges

If the trailer tent is found to be excessively dirty a cleaning charge of £50 will be made against the security deposit. Any damage or missing items will be charged at cost to repair/replace plus a £20 admin fee. Any evidence of smoking in the vehicle will incur a £100 charge!

Booking Procedure

A 30% deposit is taken at the time of booking your trailer tent hire. The balance of the hire fee will be due 28 days prior to the holiday commencement. We will charge the £300 Security Deposit to your credit or debit card when you collect the vehicle.

Accidents

In the unfortunate event of a road traffic collision the safety and well being of all parties involved is of the utmost importance. The hirer should contact the company to inform us of any such incident as soon as it is safe and reasonable to do so.

Collection and return
The trailer tent is available to collect from 12:00 noon on the day of rental and must be returned no later than 10:00am on the day of termination. Upon return the vehicle will be checked over with the hirer to assess any possible reasons for loss of deposit. If satisfactory then the security deposit will be refunded in full. If the vehicle is returned early for whatever reason, no refund will be given.

Cancellations
If for whatever reason the hirer wishes to cancel their contract this must be notified in writing and the following penalties are incurred: 
More than 4 weeks from start of holiday – loss of 30% deposit
Between 4 weeks to 1 weeks before start of holiday – 50% of total hire charge
1 week or less – 100% of hire charge.

Availability
If for whatever reason the hired trailer tent is unavailable to the hirer on the day of collection the company will try and source an alternative vehicle of equal or improved specification. In this instance no additional rental is required from the hirer. If this isn’t possible then the total hire amount will be refunded in full and the hire contract will be terminated. This is the extent of the Leisure Vehicle Rentals LTD liability in this case.

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